TERMS AND CONDITIONS

Booking Procedure

Reservation should be proceeding through Authentic Aisa Travels only:

No: 26 first floors, Yadana Street, Myaynigone (South), Sanchaung Tsp, PO 11111, Yangon, Myanmar

Email: [email protected]

Website: www.aatravelsmyanmar.com.

Once we have agreed on the specific of the tour, we make sudden act necessary arrangement for your booking. Normally takes about two or three working days. As far as we get all information that need, we send you a confirmation email of your booking

Payment

Deposit:

Once the client has agreed the tour package in order to guarantee your travel specific, We (Authentic Asia Co.,Ltd) require settling a deposit of 30% on final agreed tour prices because not only for individual travelers or group travellers or special groups packages tour but also for service during certain peak periods, price may changes, normal deposit fees may be increased by our providers. Payment can be made via Telegraphic Transfer to our bank stated below.

Final Payment:

Final remaining balance must be settled within 30 days prior to departure; Payment Failure may be treated as a cancellation and the below cancellation charges apply.

Validity:

Prices quoted are net basis and valid according to the date specified on the printed tariffs, quotation, invoice etc. Authentic Asia Travels warrants that the prices or rates quoted are correct at the time of issuance but are subject to change with or without prior notice in line with market, tax or currency fluctuation.

Receipt vouchers for all kinds of payment will be issued stating the service and program clients bought, it should be brought with a copy of itinerary that was bought and to be confirmed on arrival.

Cancellation Fee and Refund Terms:

In case of cancellation, Cancellation notice must be received in writing either by e-mail, fax or post only. It will be effective on the date of receipt.

Cancellation charges, per person, are based upon the date of cancellation as stated below:

  • *Up to 60 days prior to departure : 100 U$D per person may charge and Rest deposit refund
  • *From 60 – 31 days prior to departure: 30% of full tour cost
  • *From 30 – 21 days prior to departure: 50% of full tour cost
  • *From 20 – 14 days prior to departure: 80% of full tour cost
  • *From 14 – 7 days prior to departure: 90% of full tour cost
  • *From 7 days and no show : 100% of full tour cost

Additionally, no refund will be made if you abandon your travel arrangements part way through, or miss any scheduled service or meals. No refund will be considered in the event that you are refused entry to Myanmar.

However in case of emergency health problem of our client a refund will be consider after consulting the terms and conditions of our suppliers may allow them to cancel a reservation or booking paid from the supplier such as hotel, Airline and any transports. We will deduct an administration fee and refund to you accordingly. Should this occur we will inform you as soon as possible .We accept no liability for any cancellation or change or any extra cost incurred by you, and cannot guarantee to be able to rebook you.

Amendments:

If you want to change any details of your travel arrangements after you have paid your deposit but before you commence those arrangements you should contact us as soon as possible and we will do our best to assist with your request. If the change is minor we will endeavor to make the change at no further cost to you. If the change requires more work on our behalf or involves charges levied by our suppliers, we will pass an appropriate charge onto you and we may ask you to pay the charge before we action the change. Should you wish to add a product or service the cost will be calculated on the day you ask for and pay for the change. We cannot guarantee the availability of transportation or accommodation for persons wishing to be added to the travel arrangements after the initial booking. Please be aware that airlines and cruise companies may consider a change of name to be a cancellation and therefore cancellation charges would apply. You should also be aware that if you reduce the number of persons in your party this could affect the price payable by the remaining members of the party. For changes requested after commencement of your travel arrangements a 100% charge will apply to any service rescheduled or cancelled.
We will make fullest possible endeavor to keep up with the original program and arrangements as agreed upon to the best of our capacity, however due to the factors beyond our control, (for instance, a change in flight or ferry schedules, lack of hotel or transport availability, technical problems with transport) we may have to make changes. We reserve the right to do this at any time with out any compensation to you.

Force Majeure:

A partial refund of the unutilized services will be provided if tour has to suspend due to unforeseen circumstances which is beyond our control such as:

  • War or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, adverse weather conditions, epidemic, quarantine, fire or all similar events
  • Cancellation / change of routing / change of scheduling of a national or international flight
  • Refusal or cancellation of entry visa, expulsion from the country, loss, theft or deliberate destruction or not of passport and/or official documents.

Accommodations:

Accommodation is provided as indicated travel agreement’s facilities such as private bath, air conditioning, hot and cold water supply etc. We provide the best available alternative where there the facilities do not exist. If circumstances dictate, accommodation at alternate hotels of equal quality will be provided. Fare is based on two people sharing a room. If a separate single room is require, there will be a single supplement liable. Daily breakfast, service charges and taxes at hotels are normally included if not otherwise indicate clearly. Accommodation we arrange for you must only be used by persons named on your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there unless you have the agreement of the local management. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.

Meal:

Generally, Breakfast (B) is served at hotels in the main cities. If “Full Board” or “Half Board” is indicated in the tour price or agreement, Authentic Asia Co.,Ltd  provides either Lunch (L) and (or) Dinner (D) in hotels or in appropriate local restaurants. Box lunch or dinner will be provided on various trekking and adventure programs.

Insurance Requirement:

We strongly recommend to take out your own personal travel insurance, covering health, trip cancellation, lost and damage baggage etc. be purchased is highly recommended by the client’s insurance company.

Responsibility & Liability:

Authentic Asia Company Limited acts as the agent for the person in regarding to travel by any means of transportation and assume no liability for any loss, injury or damage, accident, delay or irregularities sustained by the person including those occurring outside the touring programs. Authentic Asia Company Limited will accept no responsibilities for any loss or additional expenses due to accident, delay, sickness, weather, strike or other causes unforeseen circumstances beyond our control.
Authentic Asia Company Limited reserves the right to modify or reverse the original program in the interest of the client’s. It may substitute transportation any other means of transportation when necessary due to circumstances beyond its control. The travel agent will do what it can to assist with the reporting and claims procedures required by the client’s insurance company.

Payment terms:

Payment in United States Dollars (Usd) should be made by Telegraphic Transfer (TT) to our

Bank account as stated below:

Bank Name :      Myanma Investment and Commercial Bank

 

Bank Address : No.170 /176 Merchant Street, Botahtaung Township, Yangon, Union of Myanmar.

 

Account Number :          

 

Account Name :               

 

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